Sew Handpan is backed by a 2 year warranty, that covers damage within reason and "usual" re-tuned.
If handled properly, it should not need repairs and maybe only require a tune up every couple of years.
RE-TUNED AND REPAIR
If your Handpan has been damaged or is not in tune, please contact us and send a video of the instrument being played.
Customers are responsible to pay shipping both to and from our factory in Italy.
You may find "scratches" on the surface that were formed by the hammers used in production.
Each instrument is handcrafted and is hit with thousands of hammer strikes.
Every shell varies and each one will have its own unique markings.
Scratch will not affect the sound of the instrument.
TEMPERATURE AND STORAGE
Do not store your handpan for prolonged periods in a hot/humid place or leave it in a vehicle. Short exposure to cold and hot temperatures will not have an effect on the instrument.
The best place to store your handpan is in its bag and ensure that it remains dry.
CLEANING AND RUST PREVENTION
Your location will impact how you need to use the Sew cream on your handpan.
If you live in a humid climate, you will have to use the cream more frequently than someone who lives in a more dry climate.
Humidity and salty air, skin oils, and the acidity of sweat can cause rust on the surface.
Sew professional cream was created for our unique metal.
Sew Handpan uses heat treated steel to help prevent rust.
Put about 10 drops of the cream on the handpan and clean the surface with a dry cloth or multipurpose paper.
If you play your handpan often, clean it 1-2 times a month.